Terms And Conditions
- New Product Introductions
- Access to Trade Events
- Membership-focused eNews & Updates
- Member pricing on all PAIR’D Furnishings’ Furniture & Décor
To apply for the PAIR'D Trade program, please complete our online application.
Industry Professionals Eligible:
PAIR’D FURNISHING Buyers include Retail Stores, To-the-Trade Showrooms, Interior Designers, Decorators, Licensed General Contractors, Custom Builders, Architects, Set Designers/Stagers, Real Estate Developers, and professionals in the Hospitality Industry.
Trade Buyers must provide a valid Resale Certificate* and/or Permit and one of the following:
- Proof of active membership to a design organisation including but not limited to:
- ASID – American Society of Interior Designers
- IIDA – International Interior Design Association
- AIA – American Institute of Architects o IDS – Interior Design Society
- ASP – Accredited Staging Professionals
- RESA – Real Estate Staging Association
- Current Business License
- Interior Design Certificate (e.g., NCIDQ, CCIDC)
- Business card with Name and Trade Name
If intending to purchase merchandise for resale, you are required to supply a resale or sales tax certificate. Without this documentation, sales tax will be applied to all orders. Signed Resale or Sales Tax Certificates are required for each State where you seek tax exemption (US only).
Buyers with Resale Certificates that include expiration dates must submit an updated certificate when the certificate expires. Examples of States with dated Resale Certificates include New Jersey (1 year), Arizona (1 year), Colorado (2 years), Connecticut (2 years), Indiana (2 years), etc.
The following 5 States do not impose Sales Tax and therefore do not issue Resale Certificates: Alaska, Delaware, Montana, New Hampshire, and Oregon.
Tax exempt organizations (USA only) must provide a valid State Certificate of Tax Exemption in addition to one of the items above.
Once your application has been submitted with valid documentation, you will receive an email confirmation indicating your application being reviewed. As soon as the application has been approved you will receive a second email with your username and password.
All prices are in US dollars and are subject to change without notice.
All written quotations provided by PAIR’D are valid for a period of thirty (30) calendar days unless the Buyer is notified otherwise by PAIR’D. After the thirty (30) calendar day period expires, all prices are subject to change without notice.
GENERAL TERMS AND CONDITIONS OF SALE
INTERNET MINIMUM ADVERTISED PRICING (IMAP) POLICY:
PAIR’D FURNISHING Buyers remain free to establish their own resale price. However, a Buyer may not (a) advertise PAIR’D products over the internet at a net price (final price paid net of any discounts, coupons, or promotions) that is less than the IMAP established by PAIR’D or (b) sell PAIR’D product to any other person who advertises PAIR’D products over the internet at a net price less than the IMAP established by PAIR’D.
IMAP is equal to the current PAIR’D Retail Price less 20%.
If a Buyer violates this IMAP policy, the Buyer will be asked to cease advertising or promoting PAIR’D products on the Internet in violation of the IMAP policy. Failure to comply will result in PAIR’D FURNISHING ceasing to accept Purchase Orders from the Buyer.
PAIR’D will act unilaterally on this policy. All matter of interpretation, application, and enforcement of the policy shall remain within the unilateral authority and sole discretion of PAIR’D FURNISHINGS.
ORDERING FROM PAIR’D Furnishings: To avoid delays, all purchase orders should be submitted in writing and contain the following:
- Business name and billing address
- Buyer’s name and contact information
- PAIR’D Item Code
- Item Description (e.g. FREYA 8 Dining CHAIR)
- Item Side Marks
- Upholstery Details
All purchase orders, including emailed purchase orders, submitted by the Buyer to PAIR’D Furnishings shall be deemed an irrevocable offer by the Buyer to purchase the products described therein. Acceptance of purchase orders is based on the condition that the Buyer agrees to all of the Terms and Conditions included in this document which supersedes any terms and conditions included in the Buyer’s purchase order. No changes to the terms and conditions will be binding unless made in writing and approved by an officer of PAIR’D Furnishins, LLC. in writing. A waiver of any one term or condition shall not be deemed a waiver of any other term or condition.
PAIR’D Furnishings reserves the rights and sole discretion to not to accept any purchase order; including any purchase orders issued in connection with quotes previously provided by PAIR’D Furnishings. PAIR’D FURNISHING acknowledges all orders in writing via email. The order confirmation is the final expression of agreement between the Buyer and PAIR’D and supersedes all prior oral and written communication in regard to each individual order.
It is the Buyer’s responsibility to carefully review the order confirmation and the attached drawings (if applicable) and to advise PAIR’D in writing of any errors, omissions or discrepancies within five (5) business days of receipt. Failure to notify PAIR’D of any errors, omissions, or discrepancies within five (5) business days of receipt shall constitute Buyer’s irrevocable approval of the order confirmation.
All Purchase Order change requests must be submitted in writing. All confirmed order change requests must be submitted in writing within five (5) business days of the Order Confirmation date. All change requests are subject to approval and acceptance by PAIR’D and may result in additional costs to the Buyer.
All purchase orders require an initial payment of at least fifty (50%) percent with the balance due before shipment from the PAIR’D USA distribution center or the Asia, Bangladesh Atelier for direct shipments.
Acceptance of third-party payments is an accommodation of PAIR’D and does not create any relationship, express or implied, between PAIR’D and the third-party. All deposits and balances paid on an order shall be credited to the account of the named Buyer.
Purchase orders received without the initial payment of at least fifty (50%) percent will be held without processing until payment is received or for 30 days, whichever is longer. If payment is not received within 30 days, the Purchase Order will be cancelled.
The Buyer will receive notification as to the date the order will be available for pick up. If payment is not made within 2 weeks of the available pick up date, PAIR’D reserves the right to transfer the order to storage. The Buyer bears the risk of loss or damage and all costs incurred by such transfer and storage. Postponement of pick-up beyond 3 weeks of the available pick up date will result in storage charges per month equal to 4% of the order value.
If storage charges and the cancellation fee (below) exceed the payments made on the order by the Buyer, the order will be considered cancelled and all payments will be applied to storage charges and fees.
The Buyer agrees to pay all reasonable attorney fees and legal costs incurred or paid by PAIR’D in connection with any suit, action, or proceeding to collect any amount owed under these Terms or any order confirmation subject to these terms.
ORDER CANCELLATION REQUESTS:
ALL SALES ARE FINAL. Accepted purchase orders may not be cancelled by the Buyer and shipped orders cannot be returned. Should PAIR’D make an exception to this rule and agree to accept a cancellation or a return, a 50% order cancellation fee will be applied.
Note: No returns or cancellations are accepted on Special Order or Non-Standard items.
Costs of shipping will be payable by the Buyer. Merchandise returns without a return authorization number pre-assigned by PAIR’D will not be accepted and will be returned to the shipper freight collect.
SPECIAL ORDER DESIGNS (SODS):
Buyers may submit requests for dimension customization for quantities of 12 or more of the same item. PAIR’D Furnishings will evaluate all requests and prepare SOD drawings and pricing for the Buyer’s review and signature. A signed SOD drawing is required for production to begin. As noted above, no returns or cancellations are accepted on SODs.
NON-STANDARD FINISH SURCHARGES:
Buyers may submit orders for items in non-standard finishes with the following surcharges applied:
- 15% Surcharge for case goods and tables in solid lacquer and non-standard finishes
- 10% Surcharge for all other items in solid lacquer and non-standard finishes with the exception of case goods and tables which are subject to a 15% Surcharge as noted above.
PAIR’D Furnishings has partnered with select fabric houses to offer Buyers a curated selection of fabrics in a wide range of colours. If colour matching is essential, it is the responsibility of the Buyer to request cuttings for approval as dye lots may vary.
CUSTOMER’S OWN MATERIAL (COM) AND LEATHER (COL):
Buyers may use COM or COL on upholstered items. Shipment of COM or COL to the PAIR'D Furnishings Atelier is the responsibility of the Buyer. Customs duties, taxes and fees are the responsibility of the Buyer. Advise fabric houses and carriers that shipments are to be DDP – Delivery Duty Paid.
All COM/COL requiring backing must be backed prior to shipment. All COM/COL requiring pre- treatment must be treated prior to shipment.
Please refer to Appendix A: COM/COL for detailed information on this subject.
PAIR’D Furnishings items shall be shipped Ex Works (EXW). For deliveries in the United States, the term is EXW-USA Distribution Centre.
For direct shipments from the PAIR’D Furnishings Factory to another destination, the delivery term is EXW- Factory. Under this term, title and risk of loss transfer to the Buyer upon the signature of the Buyer’s designated carrier on the shipment Bill of Lading. The PAIR’D invoice date coincides with the Bill of Lading.
Delivery arrangements are the responsibility of the Buyer. The Buyer will receive notification as to the date the order will be available for pick up at the PAIR’D Furnishings Distribution Centre location.
Claims for damage or loss must be reported by the Buyer directly to the Buyer’s designated carrier. PAIR’D’s willingness to assist the buyer with such claims does not indicate liability on the part of PAIR’D for the claim or replacement of the damaged or lost items.
LIMITATION OF LIABILITY AND APPLICABLE LAW:
PAIR’D’s liability for any claim of any kind, including loss or damage resulting from or in connection with the manufacture, sale, delivery, resale, repair, or use of any item provided by PAIR’D under these terms shall in no case exceed the price of the item which gives rise to the claim. In the case of a dispute, all matters shall be resolved under the laws of the State of INDIANA. Any action for breach of these Terms and Conditions must be made within one year after the sale.
PAIR’D warrants purchased items for one year from the invoice date against defects in materials and workmanship. The Buyer can submit warranty claims through PAIR’D Customer Service at firstname.lastname@example.org. PAIR’D reserves the right to repair or replace a defective item at its sole discretion. The defective item will be replaced within the normal production time period required to reorder and produce the item.
If you are not completely satisfied with your purchase, please contact us at email@example.com to return or exchange your item(s) within 30 days of the delivery date, with proof of purchase. Note that returns or exchanges are not accepted for special orders, unless items are not made to your specifications.
This warranty applies to the original buyer only and is not transferrable. This warranty does not extend to damage resulting from shipping, accidents, alteration, misuse, tampering, neglect, abuse, or ordinary wear and tear. This warranty does not cover floor samples or products designated as “as is” at time of purchase.
Special orders begin production immediately upon order placement and are built to your specifications. As a result, the item(s) cannot be cancelled, changed, returned or refunded at any time. A non-refundable 50% deposit will be charged when you place your order. For the balance due, you may see an authorization or pending charge on your credit/debit card. When your order ships, the balance due will be charged to your card.
items that are not built to your specifications can be returned or exchange within 30 days of delivery. Upon return, your items will be inspected prior to exchanges, credits or refunds for the original purchase price. Any taxes charged will be refunded in accordance with applicable laws. PAIR'D reserves the right to refuse returns or exchanges of items that are not in as-new condition due to damage or misuse by the client.
Delivery fees are non-refundable with the exception of manufacturer defects or transit damage.
For all orders that are canceled prior to items shipping, no delivery fee will be charged. For special order items, a non-refundable 50% deposit will be taken when the order is placed. If you choose to cancel your special order item(s) prior to delivery, your 50% deposit will not be refunded.
PAIR’D Furnishings shall not be responsible for any delay or failure in performance to the extent that such delay or failure is caused by an event beyond the reasonable control of PAIR’D including, without limitation: acts of God, natural disasters, labor trouble, shortages of labor or materials, power outages, or war.
Please contact our customer care department.
Email: firstname.lastname@example.org between Monday – Friday 10-5pm (ET)